1. Who We Are
Fellhelm Ltd is a company registered in England and Wales. We develop and operate software applications, including Shopify apps.
Contact: contact@fellhelm.com
2. Scope of This Policy
This Privacy Policy applies to:
- The Fellhelm website (fellhelm.com)
- Communications sent to us via email
Our applications, including Shopify apps, have their own privacy policies available on each app's product page.
3. Website Usage Data
When you visit the Fellhelm website, basic technical information may be processed by our hosting provider. This may include:
- IP address
- Browser type
- Device information
- Date and time of access
- Pages requested
This information is used solely for security, server operation, and preventing abuse.
4. Cookies and Tracking
We use Google Analytics (via Google Tag Manager) to understand how visitors use this website. This includes cookies that collect anonymous usage data such as pages visited, time on site, and referral source.
These cookies are only set if you give consent via the cookie banner shown on your first visit. If you decline, no analytics cookies are set and no usage data is collected.
We do not use advertising cookies, tracking pixels, or behavioural profiling technologies.
Cookies used on this website
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors by assigning a randomly generated identifier. | 2 years |
| _ga_W1Y9TMQJMR | Google Analytics 4 | Maintains session state and tracks usage across pages. | 2 years |
5. Email Communications
If you contact us via email, we will process your message and contact details solely to respond to your enquiry.
We do not use contact details for marketing unless explicitly requested.
6. Data Sharing
We do not sell or monetise data.
If you accept cookies, anonymous usage data is shared with Google Analytics for the purpose of understanding website traffic. No personally identifiable information is shared.
7. Lawful Basis (UK GDPR / GDPR)
Where applicable, processing is based on:
- Consent (for analytics cookies, given via the cookie banner)
- Legitimate interests (to maintain, secure, and operate the website)
8. Data Retention
Server logs are retained by our hosting provider in accordance with their standard retention policies.
Email communications may be retained for administrative purposes.
9. Your Rights
If you are located in the UK or EEA, you may have rights under data protection law, including rights of access, correction, and deletion.
Requests can be made via contact@fellhelm.com.
You may also lodge a complaint with the UK Information Commissioner's Office (ICO).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last updated" date.
Continued use of the website after updates take effect constitutes acceptance of the revised policy.